Frequently asked

• Are there differences in colours between photos and the products?

  Because Qing Fibre yarn is hand dyed, each skein can vary in pattern, depth and intensity, even within the same colourway.

  We photograph yarn carefully, but colours can look different across screens and lighting. Product photos are a guide, not an exact guarantee.

  For larger projects, order enough skeins together and alternate skeins to blend natural variation.

• Can I reorder the same colourway later and have it match?

  The same Qing Fibre colourway can vary when it is dyed in a later batch, so we cannot guarantee a perfect match across dye lots.

  If you think you may need more yarn, order it together at the start. If you add yarn later, alternate skeins from the old and new lots throughout the project.

• Can I return or exchange my yarn?

  We accept returns for eligible physical items within 14 days of delivery, provided the item is unused, in its original condition and in its original packaging.

  We do not offer direct exchanges for standard returns. If an item is faulty, damaged or incorrect, we may offer a replacement, exchange or refund, subject to availability.

  See our Refund policy for full return details.

• Do you accept custom orders?

  Qing Fibre does not currently accept custom orders. Each colourway is hand dyed in small batches, and our release calendar is planned around seasonal palettes, collaborations and limited-edition runs.

  If you are looking for a specific shade, use the colour filters in the main menu or check the latest in-stock yarn, kits and bundles.

• Do you have a retail store?

  Qing Fibre does not currently operate a retail shop. We sell through qingfibre.com and selected yarn retailers around the world.

  If you need help finding a local stockist, contact us with your location and the yarn bases or kits you are looking for.

• Do you sell wholesale to local yarn stores?

  Yes. Qing Fibre supplies selected local yarn stores and online yarn retailers.

  If you are interested in becoming a Qing Fibre stockist, contact us with your shop details, location and the yarn bases or kits you are interested in.

• Do you ship internationally?

  Yes. Qing Fibre ships internationally.

  Shipping is flat-rate by country or region, with the available services and exact rate shown at checkout.

  Orders are dispatched from the warehouse best suited to your destination. Where applicable, duties and import taxes are included in the checkout total, so you should not normally pay extra on delivery.

  See our Shipping policy for the current shipping details.

• How do I choose a Qing Fibre yarn base?

  Choose the Qing Fibre yarn base by matching the pattern yarn weight, gauge, meterage or yardage, fibre content and care requirements first.

  As a starting point, choose Melted Baby Suri for a fluffy baby suri alpaca halo, Yak Single for deeper colour and silk drape, Merino Single for vivid fingering-weight colour, and Veranita for cashmere-and-silk softness.

  If you want the easiest project pairing, start with Qing Fibre kits or kits and bundles, then check the live product page for current colourways, stock and shipping context.

  For a concise overview of what Qing Fibre is known for and when to choose us, read Why choose Qing Fibre yarn?

• How do I download my patterns?

  After you buy a Qing Fibre digital knitting pattern, Shopify sends an email with a PDF download link.

  Check your spam folder if the email does not arrive. If the download link still does not work, try another browser; we recommend Google Chrome.

  If you still cannot access the PDF, contact support@qing.studio with your order number.

• How long will it take to receive my order?

  In-stock Qing Fibre orders usually dispatch within 2 business days.

  Pre-order products show their estimated shipping window on the relevant product page, and you will receive a tracking email after dispatch.

  For services, flat-rate shipping by country or region, and delivery details, see our Shipping policy.

• What is a dye lot, and do I need to order all my skeins together?

  A dye lot is a batch of yarn dyed at the same time. Because Qing Fibre yarn is hand dyed, skeins from the same dye lot will be the closest match.

  If your project needs more than one skein of a colourway, order all skeins together and alternate skeins every two rows to blend natural variation.

• What is hand-dyed yarn?

  Hand-dyed yarn is yarn dyed by hand in small batches rather than mass-dyed industrially.

  For Qing Fibre yarn, this means layered colour, speckles, tonal depth and small variations from skein to skein. Those variations are part of the character of hand-dyed yarn, especially in multi-skein projects.

• What should I do if my order is damaged or incorrect?

  If your order arrives damaged or incorrect, contact us as soon as possible with your order number, a short description of the issue and clear photos.

  If we confirm that the item is faulty, damaged or sent in error, we will offer an appropriate remedy, which may include a replacement, exchange or refund.

• What is the difference between Suri Alpaca and regular Alpaca?

  Suri is one of the two main alpaca fleece types, alongside Huacaya. Baby suri alpaca has long, silky fibres that create drape, shine and a soft halo.

  In Qing Fibre bases such as Melted Baby Suri, it is chosen for fluffy texture and luxury softness, making it useful for shawls, accessories, colourwork accents and projects where halo is part of the design.

• When do you restock colourways?

  Qing Fibre does not follow a fixed restock schedule. Restocks, exclusive colourways and new hand-dyed yarn launches are announced through Instagram and the newsletter.

  For a specific yarn base, colourway, kit or bundle, check the live product or collection page for current availability.

• Why is hand-dyed yarn more expensive than commercial yarn?

  Hand-dyed yarn costs more because each skein takes more time, skill and material care than machine-dyed commercial yarn.

  Qing Fibre works with premium natural fibre blends including baby suri alpaca, merino, cashmere, silk, yak and kid mohair silk. The price reflects the base fibre, small-batch dyeing process, colour development and quality control behind each skein.