Shop Policies

Payment

  • Pay securely using Card payment, PayPal and ApplePay.

  • Item/s will be processed after all payments are received.

  • If you have any payment questions, please feel free to contact us.
 
Shipping & Receiving 
  • It usually takes 1-5 working days to dispatch an order. Depends on the volume of orders. We also try to ship orders together to maintain a lower shipping price for customers. I prepare all orders for their shipment with great care, but please note that the dispatch of an order may take longer than 5 working days in some circumstances. 

  • Orders are shipped from the UK. Most of the orders are shipped using Royal Mail. For international orders, please refer to your national post office.
    • The orders are shipped by Royal mail's 1st class service for UK orders, and International track&signed or International Standard service for international orders.

  • Generally it takes 1-3 working days for a UK orders to arrive and 5-7 working days for International orders to arrive. If you do not receive your order after 15 working days (UK) or 25 working days (International), please let me know and I will contact the post office for you. If any compensation needs to be applied I will let you know and it will be sent back to you as funds or a gift card. Please note that it is not the seller's responsibility to cover the loss or damage of any order after shipping them.
 
  • Customs charges may incur when receiving an international parcel. It is the buyer's responsibility for any customs charges.
 
Return & Exchange
 
  • If you would like to return or exchange an order, it is your right to return or exchange an order 14 days after you have received it.
 
  • It is the buyer's responsibility for the cost of a return postage. Please keep the proof of postage until the refund/exchange has been made. Refund/exchange may be made after we have received the returned order.
 
  • Items must be returned in its original condition. Return/exchange cannot be accepted if the item/s not in its original condition and cannot be resold. 

Colours
  • The product photos of Qing Fibre products are taken with great care. 
    • Colours may be seen differently on different devices and monitors. The colour also could be seen differently due to the individual's own experience.
  • Please notice that the product pictures are only for reference use.

Content Submission

By submitting any material to us, you automatically grant QING FIBRE the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media or technology. QING FIBRE will endeavour to acknowledge you as the source of the material when we feature such material. QING FIBRE is not obliged to publish material submitted by you. When taking part in any QING FIBRE community or social media groups you are governed by the terms of usage of the site in which the community/group exists.