Shop Policies


Payment

  • Pay security using Card payment, PayPal and ApplePay.

  • Item/s will be processed after all payment are received.

  • If you have any payment questions, please feel free to contact us.
 
Shipping & Receiving 
  • Usually it takes 1-5 working days to dispatch an order. Depends on the volume of orders. We also try to ship orders together to maintain a lower shipping price for customers. I prepare all orders for their shipment with great care, but please notice that the dispatch of an order may take longer than 5 working days in some circumstances. 

  • Orders are shipping from the UK. Most of the orders are shipping by Royal Mail. For international orders, please refer to your national post office.
    • The orders are shipping by Royalmail 1st class service for the UK orders, and International track&signed or International Standard service for international orders.

  • Generally it takes 1-3 working days for a UK order to arrive, 5-7 working days for an International order to arrive. If you do not receive your order after 15 working days (UK) or 25 working days (International), please let me know and I will contact the post office for you. If any compensation applied I will let you know and send back to you as funds transfer or gift card. Please note that it is not the seller's responsibility to cover the lost or damage of any order after shipping them.
 
  • Customs charges may incur when receiving mails international. It is the buyer's responsibility for any customs charges.
 
Return & Exchange
 
  • If you consider to return or exchange an order. It is your right to return or exchange an order in14 days after you receive the order.
 
  • It is buyer's responsibility for the cost of return postage. Please keep the proof of postage until the refund/exchange has been made. Refund/exchange made after receive of the returned order.
 
  • Items must be returned in the original condition. Return/exchange cannot be accept if the items not in original condition and cannot be resold. 

Colours
  • The product photos of Qing Fibre products are took with great care. 
    • Colours can be seen different on different device, system of your device and monitor could have different result when displaying the photo. The colour also could be seen differently due to individual's own experience.
  • Please notice that the product pictures are only for reference use.