Unfortunately, customer orders are not available at this moment. It takes time and great focus to dye each colourway. We prefer to plan our colourways depending on the season, collaborations and limited edition runs. However, if you are looking for a specific colour, you can now browse yarn by colour from the main menu!

We regularly restock our classic and best-selling colourways. We will update you with the latest restock information, exclusive releases and launches from our Instagram page and newsletter. Make sure to follow us on both to stay in the loop - especially if you're waiting on a particular base or colour! 

We have a small tight knit team and we do our best to have all orders dispatched within 2-3 working days. This can sometimes be longer during collection releases or November/Decmeber dispatch times can take 5-7days.

If you require your order more urgently do not hesitate to reach out to us support@qing.studio and we will do our best to dispatch your order a.s.a.p

Further information about shipping and receiving can be found in ourShipping & Receiving policy.

No we do not, but we are stocked at several major yarn retailers across the world, including: Stephen & Penelopein Amsterdam, Netherlands;Loop Knittingin London, UK;La Bien Aimeein Paris, France; Argyle Yarn Shopin New York City, USA and plenty more.

The nature of hand-dyed yarn means there will be some difference in pattern, depth and intensity from one skein to the next.

We take great care to deliver the best and most accurate photos of our yarn. However, the pictures are for reference use only. Colours may vary when displayed on different devices or monitors. For the best viewing experience we recommend using an Apple device with full brightness and no added filters.

Yes, we take wholesale orders. If you are interested in selling Qing Fibre yarn in your shop, please contact us using the contact form. Thank you!

Yes, we ship worldwide using DHL Express. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the recipient. For more information go to Shipping page

Due to the nature of our products, we do not accept returns or exchanges unless the item is faulty. Please refer to our Shop Policies for more details

If your order arrives damaged or incorrect, please contact us straight away via support@qing.studio with your order number and photos of the issue.

When purchasing a pattern, place your order as usual by adding the ones you'd like to your basket and checking out. Once ordered, you will get an e-mail with a link to download your pattern PDFs. Please do check your spam folder if you cannot find this e-mail link. If you are unable to download your patterns, check your internet connectivity and try swapping browsers as some may have troubleshooting issues - we recommend using Google Chrome to download patterns. If you still cannot access your downloads, get in touch with us at support@qing.studio and we will get back to you as quickly as possible.